You typed your casino days login and the page went blank right after you entered your password, leaving your balance nowhere to be seen. The most common cause is a saved browser cache that holds an old session token.

Why Identity Verification Gets Stuck

During verification, you upload documents and the status stays at “pending” for days, or you get a rejection notice without detail. Likely causes:

• Document photo is blurry or cropped.
• The name on the document does not match your casino days canada account.
• The document type is not accepted for your region.
• The file size is too large or the format is unsupported.
• You submitted a screenshot instead of a real scan.

What to do:

1. Log out and log back in to refresh the verification status.
2. Take a new photo in natural light with no glare.
3. Hold the document flat and fill the frame.
4. Check that your full legal name is spelled exactly as on the account.
5. Use a PDF or JPG file under 10 MB.
6. Make sure the document is valid and not expired.
7. Submit one document type at a time, not a collage.
8. After resubmission, wait for the confirmation email and do not submit again unless asked.

Contact support with your player ID and document names if the status does not change after a second attempt.

Missing Welcome Bonus or Free Spins

You make a deposit and expect the bonus to appear, but the balance stays the same and no free spins show up. Likely causes:

• You did not enter a bonus code during the deposit.
• The deposit amount did not meet the minimum for the offer.
• The bonus was claimed once before on a previous account.
• The payment method is excluded from the promotion.
• The offer expired before your deposit was processed.

What to do:

1. Go to the promotions page on the days casino site to see the active offer.
2. Read the offer’s requirements for minimum deposit and allowed games.
3. Check if a bonus code is listed and note it exactly.
4. Make a new deposit and enter the code in the bonus field.
5. Use the same payment method you used for the first attempt.
6. Wait for the bonus to appear in your account within the session.
7. If free spins are part of the offer, open the eligible slot game listed.
8. Contact support with your deposit ID and the offer name if nothing arrives.

Contact support if the bonus was claimed but not credited after one full login session.

Games Not Loading on a Phone Browser

You open a slot on your phone and the game screen stays black or spins forever. Likely causes:

• The browser is outdated and cannot run the game engine.
• The phone has low storage or memory.
• The internet connection is slow or unstable.
• The game needs a landscape orientation but your phone is locked in portrait.
• The browser has blocked pop-ups or scripts needed by the game.

What to do:

1. Close other browser tabs and apps to free memory.
2. Update your phone browser to the latest version.
3. Switch from Wi‑Fi to mobile data or the other way around.
4. Rotate your phone to landscape mode and try again.
5. Clear the browser cache for the https://casino-days7.com/ casino days canada site.
6. Enable pop-ups and JavaScript in the browser settings.
7. Try a different browser if the game still fails.
8. Reopen the game after a full page refresh.

Contact support with your phone model and browser version if no browser works.

Deposit Taken from Bank but Not on Casino Balance

Your bank shows a charge for a casino days deposit, but the casino balance shows nothing. Likely causes:

• The bank processed the payment after the casino session timed out.
• A payment gateway delayed the confirmation to the casino.
• You used a method that requires a separate confirmation step.
• The deposit was automatically refunded because of a timeout.
• You deposited into a different days casino account than the one you logged into.

What to do:

1. Wait a full session before you check again.
2. Close the casino tab and log back in to refresh the balance.
3. Check your payment history inside the casino for a pending entry.
4. Look for a confirmation email from the casino or the payment provider.
5. Contact support with the transaction reference from your bank.
6. Tell support the exact amount and the date and time of the deposit.
7. If a refund is due, confirm the refund period with support.
8. Keep a screenshot of the bank charge for your records.

Contact support immediately if the bank shows the charge and the casino balance is still zero after six hours.

Quick Reference

The table below lists the most frequent problems, their usual cause, and the first check to run.

Each row names the symptom and the first action to take. For a login failure, a cache clear often restores access. For a KYC rejection, a clearer photo usually fixes the issue. For a missing bonus, the offer page holds the answer. For a game that will not load, a browser update solves many cases. For a deposit that does not appear, patience and a refresh work first. If none of these help, support is the next step.

Always keep a screenshot of every deposit and every document submission before you leave the page.